Moto X4 power button failure (part 2)

Remember how my Moto x4 had a power button failure after 10 months of ownership? Well, the replacement x4 phone that Motorola shipped me had its power button fail in the same way after only a month of usage. Luckily, I still have a month of warranty coverage, and their customer support representative again waived the $24.99 “Premium” fee to ship me a replacement phone before I ship them back the broken one (with a $200 deposit.)

However, I’m not at all impressed with the hardware quality of the power button on this model. I think I will have to just set the screen timeout to a small number of seconds and stop turning the phone off with the power button. (It already has a swipe to activate feature so you don’t need to use the power button to turn it on…)

6 thoughts on “Moto X4 power button failure (part 2)

  1. Pingback: Moto X4 power button failure | Jay's Technical Talk

  2. Unfortunately, if you try to boot up the phone with the Vol Up and Vol Down buttons, the phone will boot in Recovery Mode but then you can’t select “Start” or any other option because you need the On button to be working to do so.

  3. I’m in a similar boat. Power button failing on warranty replacement X4 after a year of use. Haven’t figured out if I can warranty twice

    • I got it replaced twice under warranty, but that was because both issues happened within the same year (they don’t extend your original warranty by another year….)

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