I’ve been having an issue with the USPS Click & Ship account where it would not allow me to pay for shipping labels online. Everything would work fine up until I tried to pay, and then it would give me the “Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type” error message. It only took USPS a week to resolve it.
I tried paying with two different credit cards, and my PayPal account, and got the same error message with all of them. The credit card companies showed an authorization hold being placed on my account, and then released. PayPal reported that the payment had been authorized, but that USPS did not withdraw the money. So the problem was on USPS’s side of things.
Searching the Internet, I found many other people with the same error message going back to 2016 in the comments on this USPS blog page. So it appears to happen to more than just me.
I reported the issue on December 8th, and their internet customer care center got back to me on the 10th, asking to confirm all of my account information. After a few more days, they “escalated” the issue on December 15th and it was almost immediately resolved.
“Thank you for contacting the USPS ® Internet Customer Care Center in regards to the Account Error you encountered. I apologize for any inconvenience this has caused.
This error has been resolved. You will now be able to print labels using Click-N-Ship. Please log into your account to proceed.”
So, apparently something (a security flag?) had gotten stuck in my account, and the only way to resolve the issue is to contact USPS’s support department. So if you get the same error, fill out the online support form and get ready to wait a few days before it’s resolved.