I went to use my Glowforge laser cutter today, and when I tried to open the lid the handle fell right off onto the floor! This wasn’t the first failure I was expecting from this device! (I figured the laser tube would die, or something to do with the electronics would fail…but no, the glue used to attach this metal and plastic handle piece to the safety glass that makes up the lid just let go!)
Unfortunately, the lid handle has some wires running to it (for the “lid closed” sensor I assume) and now my glowforge thinks the lid is open all the time and won’t do anything. The lid handle has two wires on each side that normally plug into sockets on the end of the LED light bars on the left and right side of the lid. The one on the left nicely unplugged itself when the lid fell, but the one on the right pulled the socket off of the lightbar, and would require at a minimum some soldering to reattach the socket to the light bar PCB.
As my warranty has expired, Glowforge offered to charge me $200 for round trip shipping of the unit to and from their repair location, and after they receive the unit they will tell me how much a repair would cost (if a repair is possible.) The customer service email said that they couldn’t repair the part in the field as some of the parts that would need to be replaced require calibration which they can’t do in the field. (I assume they were speaking about the camera mounted on the underside of the lid. They may have mistakenly thought that the lid had separated from the hinge in the back, but I guess if they replace the lid entirely instead of just attaching the handle again they would need to re-calibrate that camera to the rest of the laser cutter.)
Since a brand new cheap Chinese K40 laser cutter only costs $400-500, I decided to attempt this repair on my own. After laying out a moving blanket to protect the laser tube from errant solder drops, I was able to solder the socket back in place with only a few scorch marks on the shiny white PCB.
I plugged the lid closed sensors back into the sockets, held the handle onto the lid while closing it (the weight of the lid keeps the handle in place when closed) and my Glowforge operated as normal! The only thing remaining is to determine the right type of adhesive to permanently re-attach the handle to the lid. Glowforge support understandably didn’t want to go on record with a specific recommendation for this unauthorized DIY repair, so I went with JB Weld (Clear) 2 part 5 minute epoxy. So far, the handle remains attached to the underside of the glass lid.
December 2020 Update: Handle still attached to glass lid. However, the other end of the lid detached from the hinge side of the Glowforge.